Most orders placed by 6.00am are generally shipped out the same business day.
Larger orders (over $500) may require additional processing time. Email us at firstname.lastname@example.org if you have any concerns.
How long delivery takes depends on the shipping method selected and your location within Australia.
Once your order has been packed you will receive confirmation and a tracking number to track delivery. Please use your tracking number for up to date delivery information.
Standard Parcel Delivery
Within Capital Cities Up to 2 business days.
To Country Locations 3-5 business days
This will depend on what shipping method you selected.
If you live in a metropolitan area Australia-Wide you should receive your parcel within 2 business days. We do not require you to sign for your delivery so if this does not suit you please have your parcel sent to your workplace, please be sure that you include your company name in the address. If you are in a country area your delivery may take up to 3-5 business days to reach you. Please see our shipping information for detailed information.
Is available on items 5kg and under. If express delivery is available on your item it will show in your check out options. Express shipping orders made before 6.00am will be shipped the same business day.
If you live in Melbourne you can collect your items direct from our shipping service. Please make sure to select pick up in your shipping option.
Direct Pick up is from dispatch at Melbourne Mailing Gate 4, 83-89 Freight Drive, Somerton, Victoria, 3062. Orders made before 6.00am can be collected same day that after 2pm up until 4.30pm or next day 8.15am to 4.30pm. Customers will need to provide ID in the same name as the order to collect their items.
We want all of our customers to be happy with their purchases.
Natures Garden Gift complies with the Australian Competition & Consumer Commission ( ACCC)
If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online on email@example.com so we can send fix the problem for you right away.
Natures Garden Gift will refund all products that have a major problems Under the ACCC
To initiate a return we will require you to contact us directly via our Email on firstname.lastname@example.org
If your product requires to be returned it will be tested and checked. If the item is in working order and or undamaged it may be sent back to you so you can enjoy it or in the event that’s its classified under the Major issue as stated above you will be entitled to have the goods refunded, all refunds will be made to the same Account that the funds have been paid from.
Natures Garden Gift may refuse refunds on Non-refundable Goods
Unfortunately, we do not refund on purchases if you change your mind so please choose carefully.
We will gladly exchange on purchases unused in original packaging within 14 days of purchase. You can return for an exchange for the full amount paid minus the original postage. You will also have to pay any additional postage costs.
To initiate an exchange please contact our Customer Service Team online by email. email@example.com and include your invoice number.