Family of Ducks

Shipping Information

Most orders placed by 6.00am are generally shipped out the same business day.

Larger orders (over $500) may require additional processing time.  Email us at info@naturesgardengift.com.au if you have any concerns.

How long delivery takes depends on the shipping method selected and your location within Australia.  

Once your order has been packed you will receive confirmation and a tracking number to track delivery. Please use your tracking number for up to date delivery information.  

Standard Parcel Delivery
Within Capital Cities       Up to 2 business days.
To Country Locations     3-5 business days 

When will I receive my order?

This will depend on what shipping method you selected.

If you live in a metropolitan area Australia-Wide you should receive your parcel within 2 business days.  We do not require you to sign for your delivery so if this does not suit you please have your parcel sent to your workplace, please be sure that you include your company name in the address. If you are in a country area your delivery may take up to 3-5 business days to reach you.  Please see our shipping information for detailed information.

Express Shipping:

Is available on items 5kg and under.  If express delivery is available on your item it will show in your check out options.  Express shipping orders made before 6.00am will be shipped the same business day.

Direct Pick up Melbourne:

If you live in Melbourne you can collect your items direct from our shipping service.  Please make sure to select pick up in your shipping option. 

Direct Pick up is from dispatch at Melbourne Mailing Gate 4, 83-89 Freight Drive, Somerton, Victoria, 3062.   Orders made before 6.00am can be collected same day that after 2pm up until 4.30pm or next day 8.15am to 4.30pm.  Customers will need to provide ID in the same name as the order to collect their items.

Refunds/ Returns:

We want all of our customers to be happy with their purchases.

Natures Garden Gift complies with the Australian Competition & Consumer Commission ( ACCC)

https://www.accc.gov.au

Faulty goods:

If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online on info@naturesgardengifts.com.au so we can send fix the problem for you right away.

Natures Garden Gift will refund all products that have a major problems Under the ACCC

• It has a problem that would have stopped someone from buying it if they’d known about it
• It is significantly different from the sample or description
• It is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• It is unsafe.
• arrive in non-working order and or Damaged during transit within 14 days of delivery

To initiate a return we will require you to contact us directly via our Email on info@naturesgardengift.com

• Photographic evidence and descriptions of the fault or damage may be required for verification
• Invoice number

If your product requires to be returned it will be tested and checked.  If the item is in working order and or undamaged it may be sent back to you so you can enjoy it or in the event that’s its classified under the Major issue as stated above you will be entitled to have the goods refunded, all refunds will be made to the same Account that the funds have been paid from.

Natures Garden Gift  may refuse refunds on Non-refundable Goods

• Goods deemed to have been damaged due to neglect or misuse may not be eligible for return and or refund
• changed their mind and no longer want the product
• ordered the wrong product
• were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online.

Exchanges:

Unfortunately, we do not refund on purchases if you change your mind so please choose carefully. 

We will gladly exchange on purchases unused in original packaging within 14 days of purchase.  You can return for an exchange for the full amount paid minus the original postage. You will also have to pay any additional postage costs.

To initiate an exchange please contact our Customer Service Team online by email.  info@naturesgardengift.com.au and include your invoice number.